Refund policy

Thank you for shopping with FAFAH Cosmetics. If you are not fully satisfied with your purchase, we’re here to help.

1. Return Period

You may request a return within 7 days of receiving your order.
After 7 days have passed, unfortunately, we cannot offer a refund or exchange.

2. Eligibility for Returns

To qualify for a return:

  • The item must be unused, unopened, and in the same condition as when received.

  • It must be returned in its original packaging.

  • You must provide a receipt or proof of purchase.

Certain items cannot be returned, including:

  • Intimate or sanitary goods,

  • Hazardous materials,

  • Flammable liquids or gases.

3. Refund Process

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within a few business days.

Late or Missing Refunds

If you haven’t received your refund:

  1. Recheck your bank account.

  2. Contact your credit card company (it may take time before refunds appear).

  3. Contact your bank — processing times can vary.
    If you’ve completed these steps and still haven’t received your refund, please contact us at [insert your contact email].

4. Sale Items

Only regular-priced items are eligible for refunds.
Sale or discounted items are non-refundable.

5. Exchanges

We only replace items that are defective or damaged.

6. Gifts

  • If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return once the item is received.

  • If the gift giver had the order shipped to themselves, we will issue a refund to the original purchaser.

7. Return Shipping

To return your product, 

  • You will be responsible for return shipping costs.

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total.

  • For items valued over $75, we recommend using a trackable shipping service or shipping insurance. We cannot guarantee that we will receive your returned item.